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Prolaborate

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    Installation

    What are the prerequisites for the upgrade to the latest version?

    Can the new version be installed without removing the older version?

    What is the downtime needed for the upgrade?

    What is the difference between the new version when compared with the earlier versions of Prolaborate?

    What are the eligibility requirements to upgrade to Prolaborate 5?

    Is there a requirement of IIS for Prolaborate V5?

    What minimum permissions are required for a user in the Enterprise Architect (EA) model when adding a new repository in Prolaborate?

    Is it possible to set up a hybrid environment where the database (DBMS) is hosted on Azure PaaS and the application node is on an on-premises network?

    Can I install a parallel version of Prolaborate?

    Can Prolaborate and Pro Cloud Server share the same DNS and port?

    Can I roll back to a previous version of Prolaborate and PCS?

    Will the current license need to be updated and/or is there a requirement to purchase an update for this version?

    Why does Prolaborate show a missing license after migrating to another server?

    Is an activation key needed for Prolaborate 5?

    What is Prolaborate Service Manager?

    Is PCS upgrade necessary for Prolaborate 5 Upgrade?

    Unable to active Pro Cloud Server license

    Unable to add database in PCS using the Active Directory User Credentials

    Does Prolaborate show the existing information, if the EA database is migrated from one database type to another database type?

    Unable to restore a database in Prolaborate Management

    Unable to migrate database information in Prolaborate Management

    Will the Data Migrator work if Prolaborate is installed on a drive other than the default (C:)?

    Getting 400 Bad Request Error

    Error: “404 Back to the Repository”

    Connection Unsuccessful – MySQL database

    Connection Unsuccessful – Microsoft SQL database

    Connection Unsuccessful – After choosing the Skip this Step option

    Troubleshoot: PCS Connection Failed

    Troubleshoot: Authentication Failed

    Troubleshoot: Unsupported EA database schema

    Troubleshoot: Unsupported Database server

    Troubleshoot: Incorrect Configuration

    Get Started

    What will the password be reset to for inbuilt user management?

    Will it impact the admin default accounts?

    Prolaborate V5 is SP initiated or IDP initiated?

    Why Prolaborate support SP Initiated flow?

    Can the same SAML SSO Account be used for Prolaborate and EA?

    Why are user entries duplicated in User Management?

    What group values can be used to configure group restrictions in Prolaborate SAML configurations?

    Can Prolaborate integrate with any SAML 2.0 compatible Identity Providers (IDPs)?

    Why do I receive an “Invalid credentials” error when trying to log in to Prolaborate using my Active Directory (AD) account?

    How do I troubleshoot Active Directory (AD) authentication issues in Prolaborate?

    No Access to the Diagram (Bad Request)

    How long will the user session remain active?

    Can I configure multiple SAML Integrations in a single Prolaborate instance?

    Invalid login attempt”

    Error “Too many failed login attempts. Please wait 30 minutes or contact your Prolaborate admin to unlock your account”

    Error: “Invalid Credentials”

    Is it possible to delete the admin account?

    Simplify

    Difference between Super Admin vs Administrator Group

    Administrator Group vs Default Group

    Unable to edit Attributes and Operations of an element in Prolaborate

    Why can’t I edit a locked package in Prolaborate?

    Can welcome email be disabled?

    Can email notification be disabled by default for all users?

    Are notifications in Prolaborate tied to a specific repository?

    What causes a general error while configuring the Mailer in Prolaborate?

    How to verify the SMTP server configuration?

    Best encryption type and port settings

    What if authentication fails even after entering the correct credentials?

    How to generate logs for issue analysis?

    Any utility to test SMTP configuration?

    What should I do before whitelisting new IP addresses in Prolaborate?

    Why are the custom icons not displaying correctly after updating the MDG version in Prolaborate?

    MDG import failed with “Unable to Add the Modelling Language”.Any file size limit?

    How can we resolve the “Access Denied” error when trying to open a matrix in Prolaborate?

    How do I resolve the “You do not have access to artifact” error in Prolaborate Analyzer?

    Why cannot I add the BIZBOK MDG file from the Internal Technologies folder from Sparx Systems installation directory in Prolaborate?

    Sharing & Collaboration

    Can a link that is shared with a customer kept private, so that the customer can’t share it publicly anywhere?

    How should you configure the webserver to prevent Clickjacking attacks and ensure Content Security Policy (CSP) compatibility?

    Unable to access certain parts of a shared dashboard without login credentials?

    Why does the “No Access to Diagram” error appear when accessing a public share link?

    Why can’t I see more than 10 artifacts when using the hashtag functionality in discussions within Prolaborate?

    Why can’t I tag a user in the discussion of a dashboard?

    Are review comments visible only to the assigned reviewers, or can others see them?

    Integration

    Does Prolaborate V5 Support DevOps Integrations?

    Cannot be able to attempt Login V5 and access other pages using Iframe URL

    Can SharePoint be embedded within Prolaborate

    Can Jira items be added to a diagram in Prolaborate using Integration properties? 

    Unable to add Jira project in Prolaborate 

    Why does the “Not Able to Connect with Jira!” error appear in Prolaborate?

    Unable to open diagrams in Enterprise Architect from Prolaborate using Diagram Editor

    How are authentication and authorization managed in the MS SharePoint to Prolaborate connection?

    Does the SharePoint to Prolaborate connection use HTTPS for communication, or is it based on a proprietary protocol?

    Does the Prolaborate Macro gather or save any information from Microsoft Teams?

    “Error on migrating the macro data” when moving Prolaborate diagrams from Confluence?

    Error Logs

    How to find and share Prolaborate and PCS the Error Logs?

    How to find and share the SAML Error Logs?

    How to Share EA Adds-in Error log files?

    How to find and share the Confluence Error Logs?

    Prolaborate and EA on Cloud

    Compliance

    Compliance programs

    SLA

    Security Measures

    Site-to-site VPN

    Web Application Firewall

    How load balancers provide security?

    AWS Foundational Security Best Practices

    CIS AWS Foundations Benchmark

    Security Audit Report of Prolaborate

    How to access the EA Model database tools like MySQL Workbench or MS SQL Management Studio?

    Do the Admin and Support Accounts consume license in Prolaborate Cloud?

    Upgrade

    Troubleshoot during version upgrade

    Dashboards and its widgets are not properly displayed

    Previously shared URLs not working

    Repository not accessible post upgrade

    Confluence Integration is not working post-upgrade

    Collation error after entering the database details during upgrade

    Do we need to stop the Prolaborate V3 services?

    Can Prolaborate V3 folders cleared?

    V3 and V5 folders are mixed after the installation, what can we do?

    Do you need to stop IIS?

    Is it safe to delete the Prolaborate V4 folder?

    Do we have to update Confluence after the Prolaborate upgrade?

    Do I update the Single Sign-On Configuration after upgrading Prolaborate from Version 3 to Version 5?

    Do I Need to Update the SAML Single Sign-On configuration for Prolaborate from Version 4 to Version 5?

    Do we need to run the migrator for upgrading from Prolaborate V4 to V5?

    How do I resolve the ‘Incompatible Database Schema’ error after upgrading from Prolaborate V3?

    Single Sign On

    Since Prolaborate is not IDP initiated, can we disable the Prolaborate icon’s visibility in Okta?

    Is it necessary to upload the Signature Certificate in Okta for Prolaborate’s SSO configuration?

    Once we have Azure AD SSO configured can we have a redirect so that no one ever gets this login page?

    How to Configure SAML Group with Prolaborate?

    Troubleshooting: User logging in with SSO credentials redirected back to Portal Login Page

    Troubleshooting: “Permission Denied” error when logging in with SSO

    Why am I being redirected to the login page when trying to log in with SSO?

    How is access determined in Prolaborate when a user belongs to multiple groups in their Identity Provider?

    Confluence Integration

    How to evaluate Confluence Integration?

    Issues with Prolaborate Macro in Confluence

    Browser support

    Is the macro compatible with Confluence Server or Cloud or Both?

    How many Confluence users can use the Prolaborate macro?

    What is the price of the Integrations add-on?

    Which option is the best to get started with?

    How many Prolaborate licenses are consumed when users access Prolaborate via Confluence?

    Not able to connect to Prolaborate

    Connection Unsuccessful

    Relevance of User Id

    Upgrade license

    Settings disabled in Manage Repositories

    Select default Repository

    Unable to access an EA Repository in Confluence Macro

    No results in Confluence macro

    Unauthorized Request or Authentication Failed

    Unable to connect to Prolaborate

    Unable to Retrieve Information!

    Repository is Inactive

    Access Restricted

    Invalid Configuration

    Repositories are missing the drop-down list

    Repositories are missing in the Manage Repositories

    Composite Diagrams

    Viewing package contents within Confluence

    Diagrams are not displayed when exporting Confluence pages as PDF

    Why are diagrams or elements located at the 10th level or deeper not visible when searching for it in Confluence?

    How to publish information in Atlassian Confluence without using Prolaborate Macro?

    Unable to Migrate Confluence Space

    Dashboards

    Can the columns displayed in the report be customized?

    How can I control the column order in a Prolaborate dashboard when using an SQL query?

    Will importing a dashboard with Resources into another environment override previously configured user groups?

    Unable to view information in dashboard for widgets configured using query.

    Why the card widget result preview shows more decimal numbers than the finaloutput in the Prolaborate cards widget?

    Why am I seeing an “Added Widget Not Implemented” error on the dashboard after upgrading to Prolaborate V5?

    Why Does Data Disappear from Roadmap or Lifecycle Charts After Editing Date Fields?

    Can I view a group of Dashboards together in Prolaborate Dashboard?

    How to display the count of elements with empty Tagged Values in a Prolaborate Card widget?

    How can I customize the order or names of the columns in a report created using designer?

    Why are columns not clickable in the Prolaborate Report Widget?

    Why is the ea_guid column not displaying correctly in the report widget?

    How can I display icons in the Report Widget?

    Why is the ea_guid column not displaying correctly in the report widget?

    Why do I see an “Invalid or Column Name Not Found” error when saving a report widget, even if the preview works?

    How can I customize the fields displayed in Prolaborate report widgets?

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