{"id":31013,"date":"2026-06-05T06:29:03","date_gmt":"2026-06-05T06:29:03","guid":{"rendered":"https:\/\/ai.6thforce.com\/?page_id=31013"},"modified":"2026-06-05T07:03:09","modified_gmt":"2026-06-05T07:03:09","slug":"faq","status":"publish","type":"page","link":"https:\/\/prol.6thforce.com\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"31013\" class=\"elementor elementor-31013\">\n\t\t\t\t<div class=\"elementor-element elementor-element-81f1779 e-flex e-con-boxed e-con e-parent\" data-id=\"81f1779\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4c7f3c4 e-con-full faq-sticky-left e-flex e-con e-child\" data-id=\"4c7f3c4\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ee8695 elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"1ee8695\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-team-carousel-slider\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">RECENT FAQ's<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ae4bba elementor-widget elementor-widget-heading\" data-id=\"4ae4bba\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Everything you need to know<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b3e622b elementor-widget elementor-widget-html\" data-id=\"b3e622b\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n    @media (min-width: 768px) {\n  .faq-sticky-left {\n    position: sticky;\n    top: 120px;\n    align-self: flex-start;\n  }\n}\n\n\/* Content border (left, right, bottom \u2014 no top) *\/\n.faq-content-border .elementor-tab-content,\n.faq-content-border .ekit-accordion--content {\n  border-left: 3px solid #14101E;\n  border-right: 3px solid #14101E;\n  border-bottom: 3px solid #14101E;\n  border-top: none;\n\n  border-bottom-left-radius: 8px;\n  border-bottom-right-radius: 8px;\n  border-top-left-radius: 0;\n  border-top-right-radius: 0;\n\n  padding: 24px;\n  margin-top: 0 !important;   \/* close the gap below the title *\/\n}\n\n\/* Remove the gap under the question\/title bar *\/\n.faq-content-border .elementor-tab-title,\n.faq-content-border .ekit-accordion--toggler {\n  margin-bottom: 0 !important;\n}\n.faq-content-border .elementor-active .elementor-tab-title {\n  border-bottom-left-radius: 0;\n  border-bottom-right-radius: 0;\n}\n.faq-content-border .elementskit-card-body,\n.faq-content-border .ekit-accordion--content,\n.faq-content-border .elementor-tab-content {\n  margin-top: -8px !important;\n}\n\n\n\n<\/style>\n\n<script>\ndocument.addEventListener('DOMContentLoaded', function () {\n  function cleanHash() {\n    if (location.hash.indexOf('collapse') !== -1) {\n      history.replaceState(null, '', location.pathname + location.search);\n    }\n  }\n  cleanHash();\n  document.addEventListener('click', function (e) {\n    var link = e.target.closest('a[href^=\"#collapse-\"]');  \/\/ starts-with = precise\n    if (link) { e.preventDefault(); }\n    cleanHash();\n  });\n  window.addEventListener('hashchange', cleanHash);\n});\n<\/script>\n\n\n\n\n\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-84ac537 e-con-full e-flex e-con e-child\" data-id=\"84ac537\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ae41203 faq-content-border elementor-widget elementor-widget-elementskit-accordion\" data-id=\"ae41203\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6a88374d5f68a\">\n\n            \n                <div class=\"elementskit-card active\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-ae41203\">\n                        <a href=\"#collapse-703cb626a88374d5f68a\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-703cb626a88374d5f68a\" aria-expanded=\"true\" aria-controls=\"Collapse-703cb626a88374d5f68a\">\n                            \n                            <span class=\"ekit-accordion-title\">1. Where does AI processing technically take place?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow1\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-703cb626a88374d5f68a\" class=\" show collapse\" aria-labelledby=\"primaryHeading-0-ae41203\" data-parent=\"#accordion-6a88374d5f68a\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p><span>Kernaro Assist runs within the customer\u2019s Sparx Systems Enterprise Architect environment. AI processing is performed by the AI provider configured by the customer, such as Azure OpenAI, OpenAI, Anthropic Claude, or a supported enterprise endpoint. Kernaro Assist does not route data to any AI provider outside the customer\u2019s configured settings.<\/span><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-ae41203\">\n                        <a href=\"#collapse-70beba66a88374d5f68a\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-70beba66a88374d5f68a\" aria-expanded=\"false\" aria-controls=\"Collapse-70beba66a88374d5f68a\">\n                            \n                            <span class=\"ekit-accordion-title\">2. What types of customer data are processed?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow1\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-70beba66a88374d5f68a\" class=\" collapse\" aria-labelledby=\"primaryHeading-1-ae41203\" data-parent=\"#accordion-6a88374d5f68a\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p><span>Kernaro Assist processes only the data required to respond to the user\u2019s request. This may include the user prompt, relevant EA model context, selected artifacts, and any content explicitly provided by the user. It does not automatically transmit the entire EA repository.<\/span><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-ae41203\">\n                        <a href=\"#collapse-19e7af86a88374d5f68a\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-19e7af86a88374d5f68a\" aria-expanded=\"false\" aria-controls=\"Collapse-19e7af86a88374d5f68a\">\n                            \n                            <span class=\"ekit-accordion-title\">3. What GDPR\/data protection arrangements exist?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow1\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-19e7af86a88374d5f68a\" class=\" collapse\" aria-labelledby=\"primaryHeading-2-ae41203\" data-parent=\"#accordion-6a88374d5f68a\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p><span>Kernaro Assist uses the customer-configured AI provider for AI processing. The customer\u2019s selected provider, region, and contractual terms determine the applicable GDPR, data residency, and protection arrangements. Where Kernaro AI Hub is used, Hub-related access, licensing, permissions, and agent configuration are managed under the applicable Kernaro\/Sparx Systems arrangements.<\/span><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-ae41203\">\n                        <a href=\"#collapse-c8069906a88374d5f68a\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-c8069906a88374d5f68a\" aria-expanded=\"false\" aria-controls=\"Collapse-c8069906a88374d5f68a\">\n                            \n                            <span class=\"ekit-accordion-title\">4. Are there any subprocessors involved?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow1\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-c8069906a88374d5f68a\" class=\" collapse\" aria-labelledby=\"primaryHeading-3-ae41203\" data-parent=\"#accordion-6a88374d5f68a\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p><span>For Kernaro Assist, the main processing dependency is the AI provider configured by the customer. If the customer uses Azure OpenAI, OpenAI, Anthropic Claude, or an enterprise gateway, the provider\u2019s own subprocessors and terms apply. Hosted Kernaro AI Hub services may involve additional infrastructure subprocessors, subject to the applicable deployment model.<\/span><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-ae41203\">\n                        <a href=\"#collapse-a0590016a88374d5f68a\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-a0590016a88374d5f68a\" aria-expanded=\"false\" aria-controls=\"Collapse-a0590016a88374d5f68a\">\n                            \n                            <span class=\"ekit-accordion-title\">5. Is customer data used for model training or product improvement?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow1\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-a0590016a88374d5f68a\" class=\" collapse\" aria-labelledby=\"primaryHeading-4-ae41203\" data-parent=\"#accordion-6a88374d5f68a\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p><span>No. Kernaro Assist does not use customer EA model data, or files for model training. Customer data is used only to fulfil the user\u2019s request through the configured AI provider.\u00a0<\/span><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card \">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-5-ae41203\">\n                        <a href=\"#collapse-c3d8fba6a88374d5f68a\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-c3d8fba6a88374d5f68a\" aria-expanded=\"false\" aria-controls=\"Collapse-c3d8fba6a88374d5f68a\">\n                            \n                            <span class=\"ekit-accordion-title\">6. What are the data retention policies?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-down-arrow1\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-up-arrow1\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-c3d8fba6a88374d5f68a\" class=\" collapse\" aria-labelledby=\"primaryHeading-5-ae41203\" data-parent=\"#accordion-6a88374d5f68a\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p><span>Kernaro Assist does not retain customer EA model content for AI training. Local diagnostic logs may be generated for troubleshooting and are shared with support only when required. Retention by the selected AI provider is governed by the customer\u2019s own provider agreement and configuration. Hub-related retention, where applicable, follows the relevant Kernaro AI Hub policy.<\/span><\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e891b8a e-flex e-con-boxed e-con e-parent\" data-id=\"e891b8a\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d01f60a elementor-widget elementor-widget-heading\" data-id=\"d01f60a\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"> Explore dependencies, generate<br> reports ,and get answers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1fddd6b elementor-icon-list--layout-inline elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"1fddd6b\" data-element_type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Works with your existing EA model<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-check-circle\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Your data, your control<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e2bbd7 elementor-widget__width-auto animated-fast evolvintel_buttons elementor-align-center elementor-invisible elementor-widget elementor-widget-elementskit-button\" data-id=\"5e2bbd7\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;pulse&quot;,&quot;_animation_delay&quot;:200,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t<div class=\"ekit-btn-wraper\">\n\t\t\t\t\t\t\t<a href=\"\/contact-us\/\" class=\"elementskit-btn  whitespace--normal\" id=\"\">\n\t\t\t\t\tBook a Demo\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n        <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>RECENT FAQ&#8217;s Everything you need to know 1. Where does AI processing technically take place? Kernaro Assist runs within the customer\u2019s Sparx Systems Enterprise Architect environment. AI processing is performed by the AI provider configured by the customer, such as Azure OpenAI, OpenAI, Anthropic Claude, or a supported enterprise endpoint. Kernaro Assist does not route [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-31013","page","type-page","status-publish","hentry"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/prol.6thforce.com\/wp\/v2\/pages\/31013","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/prol.6thforce.com\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/prol.6thforce.com\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/prol.6thforce.com\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/prol.6thforce.com\/wp\/v2\/comments?post=31013"}],"version-history":[{"count":13,"href":"https:\/\/prol.6thforce.com\/wp\/v2\/pages\/31013\/revisions"}],"predecessor-version":[{"id":31028,"href":"https:\/\/prol.6thforce.com\/wp\/v2\/pages\/31013\/revisions\/31028"}],"wp:attachment":[{"href":"https:\/\/prol.6thforce.com\/wp\/v2\/media?parent=31013"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}