From Digital First Pioneer to Omnichannel Leader

Based in Slovakia, 365.bank offers a full range of retail and corporate banking products and has built its reputation on customer centric service and digital innovation. Initially launched as a digital first bank, it quickly expanded to include physical branches to maintain local relationships. By 2021, the bank set its sights on becoming a true omnichannel institution delivering seamless service across mobile, web and branch channels while maintaining high standards for security, governance and compliance.

To support this vision, 365.bank chose a cloud native core banking system. The goal was to reduce time to market, provide 24/7 availability, and leverage data to tailor customer experiences and close legacy gaps. Migrating its core banking technologies to the cloud is central to this strategy, enabling agility, scalability and enhanced security while modernizing the bank.

Such a transformation demands more than new technology; it requires a disciplined enterprise architecture practice. Robust documentation, clear governance and version control help ensure the bank remains compliant and agile as it scales. By investing in enterprise architecture alongside cloud migration, 365.bank is positioning itself for sustained growth and operational excellence.

Why 365.bank Needed an Enterprise Architecture Platform

At 365.bank, this question became central as their IT Analysts team manages the full spectrum of IT delivery processes:

With this breadth of responsibility, the team needed a way to unify documentation, streamline delivery, and ensure accuracy all while supporting parallel changes across multiple initiatives.

Responding to the challenge…

365.bank team implemented an integrated toolset centered around:

• Sparx Systems Enterprise Architect
• Prolaborate (for collaboration, dashboards, and stakeholder engagement)
• Pro Cloud Server (to open up EA models via Prolaborate)
• LemonTree (for EA model versioning using Git)
• GitHub (for release and version control)

Mr. Roman Kazicka, KBMS Enterprise Architect at 365.bank, has played a central role in enabling this methodology for documenting and evolving IT systems.

His approach is Right information, In Right Time, For Right role, via a common repository based system for documentation.

Our IT Analysts team covers everything from business analysis and solution architecture to integration, support, and system documentation. Sparx Systems Enterprise Architect, Prolaborate, LemonTree and GitHub have proven to be invaluable in supporting our processes and delivering great results.

— Daša Mezeyová, Head of IT Analysis

The bank is also exploring AI-driven modeling support, using predictions and solution variants to detect poor quality designs early.

What changed at 365.bank?

⚙️ Process Improvements 

• Accelerated Development Cycles: Our solution helped shorten the time required for analyses and the preparation of design and functional specifications, leading to faster development cycles.

• Improved Delivery Throughput: The client reported a significant increase in the throughput of their IT deliveries and a quicker resolution of errors and incidents.

• Enhanced Parallelism: By enabling the simultaneous management of numerous changes, our solution allowed the client to implement multiple updates and features in a shorter timeframe.

• Seamless Integration: The integration of Sparx Enterprise Architect with GitHub streamlined parallel modeling and introduced robust versioning capabilities tied to releases, projects, and Jira tickets.

? Knowledge Base Benefits 

• Establishing a Single Source of Truth: Our solution helped the client create a centralized repository for all IT systems, unifying real-time application descriptions and future change proposals into a single source of truth.

• Fostering a Self-Learning Organization: By building a robust IT Knowledge Management System, the client is now on its way to becoming a “self-learning organization,” where know-how is easily accessible and transferred, which further streamlines operations.

Conclusion

Technology played a vital role, but equally important was leadership. The IT leadership team at 365.bank fostered trust, empathy, and motivation. Building a culture of cooperation that amplified the benefits of Prolaborate and its companion tools.

This case shows that success is about choosing the right ecosystem of tools and culture. For 365.bank, Prolaborate was a central enabler of this transformation, bringing together people, processes and technology to achieve faster, higher-quality, and more cost-effective IT delivery.