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License
Will the current license need to be updated and/or is there a requirement to purchase an update for this version?
No, there is no need for licenses to be purchased again. Every license purchase includes support for upgrades as well.
Why does Prolaborate show a missing license after migrating to another server?
After migrating Prolaborate to a new server, you may encounter a license error due to a change in the machine ID.
- Prolaborate licenses are tied to the machine ID of the server it was originally activated on.
- When you move to a different server, the machine ID changes, and the existing license becomes invalid.
To resolve the issue, do the following
- Retrieve the new machine ID from the Prolaborate instance on the new server.
- Contact the Prolaborate support or licensing team with the updated machine ID.
- A new license key will be generated and shared with you.
- Update the license key in the Prolaborate configuration to restore full functionality.
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